Purchase Coordination

Our namath plug-in implements our purchase coordination tool for Jancy that allows you to send carts to a chat client for approval or rejection of purchase by a “quarterback”.

Caveats and Known Issues

Acceptance testing was primarily done using the discord integration. Slack worked in our internal testing but wasn’t as thoroughly tested.
Lately Slack servers may have been or are being slow, we are diagnosing on our side to see where slowdowns can be avoided.
We only support Ticketmaster/Livenation checkout pages in the current version.
We currently support discord and slack integrations.
Seats currently display in a single list despite being grouped in the cart e.g. Seats 21-22 and 31-32 will be presented as 21,22,31,32
When added a Slack instance you may need to click the refresh channels button for it to work properly
Discord’s test button doesn’t work if you don’t have a general channel
The button to show cart doesn’t work. Open the profile panel and choose “Namath” to see the cart you are sending via Namath
We’ve seen the tax amount change by a few cents occasionally and the new value isn’t sent over Namath

Prerequisites

The namath plug-in is disabled by default. To use namath, the first thing you need to do is go to the plug-ins page in Jancy (Settings -> Plug-ins), locate the namath plug-in in the list, and slide the slider to the right.

Before you begin you must setup either a discord or slack bot.

Instructions for discord can be found here
Instructions for slack can be found here
Instructions for google sheets provider can be found here

Making Channels

Namath works by broadcasting carts to channels. A channel represents a connection to a third-party service where a “quarterback” can see and approve or decline carts as they come in.

Go to the Namath settings page (Settings -> Namath)
Now click the + button to create a Slack provider for this example
Choose the Slack bot you want and the channel the Namath carts will be sent to. The Name field is any name you want to assign this channel. It is what shows up when using Namath
Now you have a Namath Cart Channel to use. You can test it (sent to the general channel of discord or slack), delete it, or set it to the default Namath Cart Channel with the star button.

What You See in a Cart

Cart some inventory and during the checkout process you should be presented with the Namath cart tool

You can choose any of your configured Namath Channels from the dropdown box and then click Send to Namath where you will wait for a response from your quarterback.

If some data is missing you can try the refresh cart button, but some events don’t have certain data, like seats.

What You See in Discord

When someone sends a cart you will see this request in discord

This is what it looks like when you accept it, it’ll be a red circle if you reject it.

In the browser the Namath displays if the cart if approved or rejected

What You See in Slack

When someone sends a cart you will see this request in slack

This is what it looks like when you accept it, it’ll be a red circle if you reject it.

In the browser the Namath displays if the cart if approved or rejected

Cart Reminders

We have a feature that will send a reminder message around 2 minutes before the cart expires.

Discord

There shouldn’t be any extra setup for discord to get all the notifications

The reply looks like:

Slack

In Slack you will have to do the following to get the bump cart message

Right click your channel(s) that Namath will be posting carts to
Choose Change Notifications
Make sure the check box Get notified about all replies and show them in your Threads view is checked

The reply looks like:

Display Username

You can set a username in Settings > Core > Core Settings. Namath will send that with the cart and display it next to the Jancy login email near the top of your discord/slack message. The setting is highlighted in the image below:

Cart Statuses

On the Namath settings page (Settings -> Namath) you can see a second table that will display current and recent carts